Posting Date

The purpose of this position is to provide exceptional client service and high-level administrative support to one or more Financial Advisors.

The Client Services Representative will serve both advisor and client with excellence and professionalism. The role involves a significant amount of work with financial data and confidential client information. It requires a high level of accuracy and attention to detail.

Responsibilities and duties

Client services

  • Prepare for and follow up on client appointments, which may involve organizing appropriate files and necessary paperwork; creating and updating consolidated statements; and reviewing, processing and following up with paperwork as needed after appointment (same day or by advisor instruction)
  • Utilize various software programs as needed to assist advisor in client appointment preparation and research (CRM, E-money, AMP, Albridge, LaserApp, OnBase, Straight-Through Processing, Morningstar, insurance quotes and illustrations, etc.)
  • Manage client database to offer routine review appointments by phone, mail or email, with consideration to advisor recommendation, client classification system and client preference
  • Schedule appointments and maintain advisor’s calendar as requested
  • Write and prepare correspondence, including emails and database notes, as needed or as directed by advisor
  • Manage clients’ required minimum distributions from retirement accounts
  • Gather, prepare and complete client paperwork as needed
  • Field incoming calls and walk-in appointments when advisor is not available or as needed
  • Initiate and carefully document contact with clients as service opportunities arise

Administration

  • Review and sort incoming mail for advisor daily
  • Track various statistics, account balances, application status and holdings as directed by advisor
  • Prepare various weekly, monthly and quarterly reports
  • Maintain client account (securities) and policy (insurance) files
  • Provide back up for receptionist and other Client Services Representatives as needed
  • Research and calculate cost basis for client holdings as needed
  • Other related projects and duties as assigned by advisor or support staff supervisor
  • Serve on core market and/or corporate committees as requested and approved by advisor and supervisor

Qualifications

  • At least three years of experience in a professional office support role
  • Proficiency with Windows-based software and Microsoft Office Suite
  • Consistently accurate with high attention to detail and organization
  • Self-motivated with desire to take initiative
  • Proven ability to independently think through challenges and design solutions
  • Demonstrated client service focus
  • Exceptional time management
  • Excellent verbal and business writing skills
License(s): Must be able to obtain a Pennsylvania life and health insurance license, if required.
Schedule: This is a full-time position.

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