Posting Date

Serve both advisor and client with excellence and professionalism. The role involves a significant amount of work with financial data and confidential client information. It requires a high level of accuracy and attention to detail.

Responsibilities and duties

Client Services

  1. Prepare for and follow up on client appointments, which may involve organizing appropriate files and necessary paperwork; creating and updating consolidated statements; and reviewing, processing and following up with paperwork as needed after appointment (same day or by advisor instruction)
  2. Utilize various software programs as needed to assist advisors in client appointment preparation and research (CRM, E-money, AMP, Albridge, LaserApp, OnBase, Straight-Through Processing,
  3. Morningstar, insurance quotes and illustrations, etc.)
  4. Manage client database to offer routine review appointments by phone, mail or email, with consideration to advisor recommendation, client classification system and client preference
  5. Place phone calls to schedule appointments and maintain advisors’ calendars as requested
  6. Write and prepare correspondence, including emails and database notes, as needed or as directed by advisors
  7. Manage clients’ required minimum distributions from retirement accounts
  8. Gather, prepare and complete client paperwork as needed
  9. Field incoming calls and walk-in appointments when advisors are not available or as needed
  10. Initiate and carefully document contact with clients as service opportunities arise

Administration

  1. Review and sort incoming mail for advisor(s) daily
  2. Track various statistics, account balances, application status and holdings as directed by advisors
  3. Prepare various weekly, monthly and quarterly reports
  4. Maintain client account (securities) and policy (insurance) files
  5. Provide back up for receptionist and other Client Services Representatives as needed
  6. Research and calculate cost basis for client holdings as needed
  7. Other related projects and duties as assigned by advisors or support staff supervisor
  8. Serve on core market and/or corporate committees as requested and approved by advisor and supervisor

Qualifications

Experience and Skills

  1. At least three years’ experience in a professional office support role
  2. Proficiency with Windows-based software and Microsoft Office Suite
  3. Consistently accurate with high attention to detail and organization
  4. Self-motivated with desire to take initiative
  5. Proven ability to independently think through challenges and design solutions
  6. Demonstrated client service focus
  7. Exceptional time management
  8. Excellent verbal and business writing skills

License(s): Must be able to obtain a Pennsylvania life and health insurance license within 3 months of starting

Schedule: This is at least a half-time position.

Location: Chambersburg, Pennsylvania

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