Posting Date

Responsibilities and duties

  • Assumes responsibility for administration and processing of real estate escrow accounts.
  • Reviews and delivers annual escrow analysis statements to members with escrow accounts.
  • Tracks loan payment type and delivers appropriate letter and correspondence documents with analysis.
  • Adjusts applicable automated and ACH payment transfers.
  • Tracks delinquent loans and delivers escrow analysis when able.
  • Tracks and pays real estate taxes, property insurance, etc. from escrow accounts.
  • Monitors accounts with past due escrow bills and follows up with members to ensure proper payment.
  • Assumes responsibility for providing effective support for all phases of loan processing activities and loan servicing.
  • Sends mortgages and satisfactions for recording.
  • Assists with loan modifications.
  • Follows up on loan requirements to make sure all loan conditions are met.
  • Assists in processing tasks as requested for real estate loans in process.
  • Utilizes checklists for secondary review on loan files.
  • Processes monthly loan participations.
  • Assists with loan documentation as needed.
  • Organizes and maintains loan files. Maintains closed loan files and ensures that scanning of loan files is done promptly and efficiently.
  • Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages.
  • Maintains records of all participated and sold loans. Updates and reconciles GL accounts when loans are sold.
  • Process daily mail including loan payments and payoffs.
  • Assists in loan account research and corrections.
  • Assists with other various loan administration responsibilities as needed.
  • Assumes responsibility for establishing and maintaining effective and professional relationships with members and external contacts.
  • Resolves (or refers) requests and problems promptly and courteously. Answers member questions pertaining to loans, balances, and payoffs.
  • Keeps members properly informed of Credit Union policies and procedures.
  • Maintains and conveys the Credit Union’s professional reputation.
  • Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and management.
  • Completes assigned paperwork for Vice President of Operations and loan officers.
  • Completes records and reports promptly and accurately.
  • Supports and assists area personnel as needed.
  • Maintains departmental files.
  • Attends and participates in meetings as required.
  • Keeps management informed of area activities and of any significant problems.
  • Assumes responsibility for related duties and special projects as required or assigned.
  • Provides notary public service to credit union and members as needed.
  • Keeps work area clean, secure, and well maintained.



High school graduate or equivalent


  • Understanding of credit union loan products and services
  • Knowledge of loan processing functions and related requirements and procedures
  • Knowledge of credit union’s credit processes and policies
  • Real estate lending knowledge preferred.

Skills and Abilities:

  • Accurate and attentive to detail
  • Strong written and verbal communication skills
  • Well organized
  • Willingness to assist others
  • Ability to use related computer applications
  • Ability to follow instructions
  • Problem solving skills
  • Ability to perform basic math skills, including the use of decimals to compute ratios and percentages


Supervisory responsibilities 



Full time


Lancaster, Pennsylvania

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