The Client Services Representative will serve both advisor and client with excellence and professionalism. The role involves a significant amount of work with financial data and confidential client information. It requires a high level of accuracy and attention to detail.
Responsibilities and duties
- Prepare for and follow up on client appointments, which may involve organizing appropriate files and necessary paperwork; creating and updating consolidated statements; and reviewing, processing and following up with paperwork as needed after appointment (same day or by advisor instruction)
- Utilize various software programs as needed to assist advisor in client appointment preparation and research (CRM, E-money, AMP, Albridge, LaserApp, OnBase, Straight-Through Processing, Morningstar, insurance quotes and illustrations, etc.)
- Manage client database to offer routine review appointments by phone, mail or email, with consideration to advisor recommendation, client classification system and client preference
- Schedule appointments and maintain advisor’s calendar as requested
- Write and prepare correspondence, including emails and database notes, as needed or as directed by advisor
- Manage clients’ required minimum distributions from retirement accounts
- Gather, prepare and complete client paperwork as needed
- Field incoming calls and walk-in appointments when advisor is not available or as needed
- Initiate and carefully document contact with clients as service opportunities arise
- Review and sort incoming mail for advisor daily
- Track various statistics, account balances, application status and holdings as directed by advisor
- Prepare various weekly, monthly and quarterly reports
- Maintain client account (securities) and policy (insurance) files
- Provide back up for receptionist and other Client Services Representatives as needed
- Research and calculate cost basis for client holdings as needed
- Other related projects and duties as assigned by advisor or support staff supervisor
- Serve on core market and/or corporate committees as requested and approved by advisor and supervisor
- At least three years of experience in a professional office support role
- Proficiency with Windows-based software and Microsoft Office Suite
- Consistently accurate with high attention to detail and organization
- Self-motivated with desire to take initiative
- Proven ability to independently think through challenges and design solutions
- Demonstrated client service focus
- Exceptional time management
- Excellent verbal and business writing skills
License(s): Must be able to obtain a Pennsylvania life and health insurance license, if required.
Schedule: This is a full-time position.
Location: Lancaster, Pennsylvania.