Posting Date

Responsibilities and duties

  • Primary contact person for employer group representative.
  • Assist with training new employer group representatives on Everence processes, etc.
  • Notify group of plan changes or updates.
  • Process enrollments, cancellations and employee changes.
  • COBRA/Continuation:
    • Offer COBRA/Continuation for employees who qualify.
    • Enroll and cancel employee in COBRA/Continuation.
    • Collect premium.
  • Provide reporting as needed using various software packages.
  • Introduce EasyApps (system for enrollment and coverage maintenance) to employer group representatives.
  • Stay abreast with regulatory environment, such as Affordable Care Act and Health and Human Services rulings that pertain to self-funded groups and distribute as needed.
  • Maintain a working knowledge of MyWave/Broker Briefcase and Navigate.
  • Provide educational material from various vendors to employer group representatives.
  • HRA backup (as assigned).
  • Develop and maintain uniform procedures.
  • Cross train and back-up other GroupCare representatives.
  • Complete projects or assignments as directed by manager.



Prior experience in insurance or Human Resources processes/benefits preferred.

Skills and Abilities:

  • A high sense of urgency, initiative, organizational skills, good judgment, problem-solving abilities and ability to keep information confidential.
  • Excellent attention to detail.
  • Ability to handle multiple tasks and interruptions with efficiency, calmness and courtesy; ability to self-direct.
  • Strong relational and communication skills.
  • Ability to handle difficult situations with tact and diplomacy.
  • Ability to work well in a team atmosphere and with other team members.
  • Vision-oriented to continually look for improvements in work processes and opportunities for growth.
  • Excellent written and verbal communication skills.
  • Advanced working knowledge of PC-based software including Microsoft Word, Excel, Outlook, Access, and AS400.

Supervisory responsibilities

No supervisory responsibilities.


This is a full-time position.


Everence Corporate Office – Goshen, Indiana

Apply online