Prioritizing your account security

Protect your financial information with two-factor verification

Everence news |
Hands on laptop keyboard with bright laptop screen behind

Two-factor verification, also known as multi-factor authentication, has been added to all My Everence accounts, making your information more secure with another way to verify your identity when you log in. We take our responsibility seriously to prevent thieves and hackers from accessing your financial accounts.

Why do we need two-factor verification?

Passwords are easy to steal. Identity thieves are constantly honing their skills, and since many people use the same password across multiple accounts, once a thief has one password, they can get into multiple accounts. According to Microsoft, multi-factor authentication “can block over 99.9% of account compromise attacks.” The same report mentions that 73% of passwords are duplicates, a fact that attackers exploit to access many accounts.

What is two-factor verification?

Graphic showing two-step verification with step 1 bubble including a computer icon with username and password inside, and second bubble with mobile phone icon with number code and arrow toward computer.

First, you'll enter your username and password. Second, you'll enter the code.

A password is considered something you know, and it is one of the most common ways to verify your identity. But relying on your password as the only verification is no longer enough, thanks to attackers finding increasing success with phishing and hacking attempts.

To increase your security, two-factor verification adds another step that is tied to something you have – a device (smartphone, phone or computer). We will send a one-time passcode to your device, and you will enter this code when you log in to your My Everence account.

How to set it up

When you set up two-factor verification for the first time, you will have two options:

  1. Add a phone number to a device that receives text messages.
    • We will send your passcode to this device via text message.
  2. Add a phone number for a device that can receive voice calls.
    • We will send your passcode to this device via phone call.
  3. Connect an authenticator app installed on your smartphone or computer to your account.
    • The app will provide you with your passcode.

After setting up your verification method, you can go to Profile in My Everence to set up an additional verification method.

How to update your phone number or change verification methods

You can go to Profile in My Everence to update your phone number.

  1. Add your new phone number as a new verification method. 
  2. Remove the verification method attached to your old phone number. 

You must add a new method before you may remove your primary verification method. 

More about My Everence

Use My Everence for online access to information about your Everence accounts.

In My Everence you can:

  • Set and track your goals.
  • View and manage your account information.
  • View your advisor or office contact information.
  • Find educational articles to help you with your goals.

Log in to My Everence

Access and manage your financial information online through My Everence. Log in or register for a new account.