Browser support

For optimal viewing and functionality, our web pages and web-based applications are best viewed using the following web browsers and settings. To determine your browser version, click Help and About (browser name).

Verify that your browser is up to date



  • 128-bit encryption
  • Browser set to accept cookies
  • Use recommended cache settings
  • JavaScript MUST be enabled

Browser and device issues

There are different devices and browsers available, and as hard as we try to have our site work with the latest technology, sometimes it isn't possible. Below are known issues with online services we offer. If you need further help, please contact us at (800) 348-7468 ext. 3300 from 8 a.m. to 5 p.m. (Eastern time) or at


My Everence

If you are having a problem registering or changing your password for My Everence and are using Internet Explorer 9, turning on Compatibility View usually will solve the issue. Below you will find directions on how to find which version of IE you are using and how to turn on Compatibly View.

To check what version of IE you are running:

  1. Open your browser and select Help from the Menu bar.
  2. Within the Help menu, select About Internet Explorer.
  3. A window will pop up and include information on the version you are running.

How to turn on compatibility mode

When you turn on Compatibility View, the website you're viewing will be displayed as if you were using an earlier version of Internet Explorer. If Internet Explorer recognizes a webpage that isn't compatible, you'll see the Compatibility View button on the Address bar. To turn Compatibility View on, click the Compatibility View button to make the icon change from an outline to a solid color.


  1. Navigate to the menu bar and select Tools.
  2. Within the Tools menu, select Compatibility View Settings and just click add.
  3. Once completed, you should be able to perform password changes or register for My Everence.

Video and online banking

Video and online banking work best using Google Chrome and Microsoft Edge. Internet Explorer is not supported for video and online banking.